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The BT nightmare

It's often been laughed at by my friends, but now it was too much (or too little). Our broadband connection was abysmal - often only achieving a paltry 2Mbps (0.25MBps). This meant that simple things like SSH couldn't even work properly and would often timeout. 

I will point out, where I live was one of the pilot locations for broadband when it first came to the UK, so we had faster broadband than quite a few people at the time. On October 26th we decided to complain about how slow our internet connection has become. During a complaint about the speed, we were told that an engineer would be out to have a look. The engineer did arrive and mentioned about the speed that we were able to get superfast broadband (up to 56Mbps or 7MBps) now according to the system. We were, of course, delighted, although a remained somewhat sceptical about this, but we decided to move to it straight away.

Now the fun starts. We were originally promised that it would be Tuesday the 31st of October and there would be absolutely no disruptions to our service until then. We were sent a BT Home Hub 5. Then within a few days, a new BT Smart Hub (aka the Hub 6). We were told to disconnect the old router and connect our new BT Smart Hub. We immediately lost our internet connection. On the 31st of October, after getting all excited for our new superfast connection, I was let down. 

On the 2nd of November, after having had no internet now for a week, meaning no maintenance on my web server or anything and only one backup downloaded in that time (thanks to my friend Calum, who allowed me to download a backup at his place using his superfast connection) I was beginning to get weary. We were annoyed that we had no superfast on this day but when we phoned BT to find out why, there were a bunch of excuses, but in the end, we figured out the main problem - the line wasn't supported. Wait a minute, didn't the say it was?

What BT said originally was not true, our house was not suitable for fibre; because we did not have a connection to the cabinet but a connection direct to the exchange, bypassing the need for the fibre-enabled cabinet. 

So we were then promised the following Tuesday (7th November) for our superfast connection. I again remained extremely unsupportive that this would be all done and dusted by then. My dad, on the other hand, kept firmly believing that this would happen.

As you guessed it, we didn't have it on Tuesday 7th of November, but we were told it would be there on Thursday the 9th (the day I was originally meant to be moving it my own house but that's for another story). We were then told on Friday the 10th that it wasn't going to happen then and would definitely be in place by the next Tuesday (14th).

All in all, I'm just so angry with BT for messing us around. I once believed they were a good company but this has changed my opinions entirely.

Posted by jamiebalfour04 in Tech talk
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